FAQ

Shipping and Delivery

Where do you ship?

We serve customers nationwide within the United States. Availability can vary by product, supplier, and delivery address; checkout shows the shipping options available for your order. We currently accept US delivery addresses only.

When will my order arrive?

Orders ship within 3 business days, Monday–Friday, excluding US holidays. US delivery usually takes 3–7 business days after shipping. Delivery times are estimates. Items may arrive in separate packages.

How much is shipping?

Shipping costs are calculated and shown at checkout. Many items ship free within the US; eligibility is shown at checkout.

How do I track an order or report a delay?

We email a tracking number when your order ships. If it has not arrived within 7 days of the estimated delivery date, email 101shoplifting@gmail.com. We will work with the carrier and replace or refund it, as described in our shipping policy.

Products and Materials

Are all products made from the same leather or made in the US?

No. Materials, supplier locations, and manufacturing origins vary by product. Refer to the individual listing for material and origin details. A supplier's location does not establish where a product was made.

How should I care for my item?

Follow the maker's care instructions for the specific material and finish. Contact us if you need help before using a cleaner or conditioner.

Returns and Order Help

What is your return policy?

Request a return within 14 days of delivery. Items must be unused, in original condition and packaging, with proof of purchase. Personalized or custom items cannot be returned. Email 101shoplifting@gmail.com with your order number for approval and instructions before sending an item back.

Who pays return shipping?

You pay return shipping unless the item arrived damaged, defective, or wrong. Report those issues within 7 days of delivery and include photos; we will replace or refund the item at no cost to you.

When will I receive my refund?

After we receive and inspect the return, we refund the original payment method within 10 business days. Your bank may take a few more days. For an exchange, return the item and place a new order. See our refund policy.

Can I change or cancel an order?

Email 101shoplifting@gmail.com as soon as possible with your order number. We may be unable to change or cancel an order once it has been accepted or processing has started.

How do I contact you?

Email 101shoplifting@gmail.com. Support hours are Monday–Friday, 9am–5pm Pacific, excluding US holidays.